Contact FTFLive

Choose the right support path

FTFLive support starts inside the product so that a report can include the relevant account, call, transaction, or profile context. Choose the path that matches what happened.

• For a person or conversation: use Block or Report from the profile, chat, or call controls.
• For login or account access: open the Help Center and follow the account troubleshooting steps.
• For coins, charges, or purchases: open your wallet or purchase history and use the support option attached to the transaction.
• For privacy requests: review the Privacy Policy, then use the account or help flow while signed in when possible.

Urgent safety concerns

If someone is in immediate danger, contact local emergency services first. FTFLive is not an emergency service.

For suspected exploitation of a minor, credible threats, non-consensual intimate content, or another serious safety issue, stop the interaction and submit an in-product report as soon as possible. Do not forward or redistribute harmful material.

Billing and purchase questions

Before contacting support, note the transaction date, amount, payment method or store, and the coin package or action involved. Never send a full card number, password, or one-time verification code.

Refund eligibility depends on the payment channel, the transaction conditions shown at purchase, and applicable law. A support request does not guarantee a refund.

Privacy and account requests

Use the signed-in account flow whenever possible so FTFLive can verify that the request belongs to you. Depending on your location, you may be able to request access, correction, deletion, or a copy of certain personal information.

We may ask for limited information to verify identity before acting on a privacy or account request. We will not ask you to disclose your password.

Current contact availability

A public support email is not currently configured for this release. Use the in-product help and reporting routes described above.

When an official email or support form becomes available, FTFLive will publish it on this page and in the product. Do not trust addresses presented elsewhere unless they match an official ftfcam.com page.